Effective Date: 20/02/2025

At Bridget Sarah, we value and protect your privacy in compliance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and protect your personal data.

Data We Collect

We may collect the following types of personal data:

• Contact information (name, email, phone number)
• Payment information (for invoicing and billing)
• Website usage data (IP address, browser type, and other technical information)
• Customer communication data (such as emails, chat logs, or form submissions)

How We Use Your Data

We use your data for the following purposes:

• Providing our services and managing our business relationship.
• Responding to your inquiries or requests.
• Processing payments and issuing invoices.
• Improving the quality of our services and user experience.

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data.
• Right to Restriction: You can request that we limit the processing of your data.
• Right to Portability: You can request a copy of your personal data in a structured format for transfer to another provider.
• Right to Object: You can object to the processing of your data.

How We Protect Your Data

We take data security seriously and use industry-standard security practices, including encryption and secure storage, to protect your personal data from unauthorized access, loss, or misuse.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Contact Us

For any questions or to exercise your rights, please contact us at hello@bridgetsarah.com

Effective Date: 20/02/2025

At Bridget Sarah, we are committed to protecting and respecting your privacy. This Cookie Policy explains how we use cookies and similar technologies to recognize you when you visit our website [www.bridgetsarah.com] (the “Site”).

What Are Cookies?

Cookies are small data files that are placed on your device when you visit a website. Cookies help us to identify your device and improve your user experience by remembering your preferences, actions, and settings.

How We Use Cookies

We use cookies to:

• Enhance your experience on our Site.
• Analyze how visitors use the Site to improve our services.
• Track advertising and marketing performance.

Types of Cookies We Use

1. Necessary Cookies: These are essential for the functioning of the Site (e.g., to enable logging in or remembering language preferences).
2. Performance Cookies: These cookies collect information about how you use the Site, which helps us improve the Site’s performance.
3. Functionality Cookies: These cookies remember your preferences and personalize the Site experience.
4. Targeting/Advertising Cookies: These cookies help us track the effectiveness of marketing campaigns.

Managing Cookies

You can control and manage cookies through your browser settings. You can delete cookies or disable them entirely. However, disabling cookies may affect your user experience on the Site.

For more information about cookies, please visit [www.allaboutcookies.org].

1. Introduction
Bridget Sarah is committed to maintaining the highest level of security in our web development and mobile app services. This policy outlines our security commitments and clarifies our responsibilities regarding third-party software and server management.

2. Scope
This policy applies to all projects, websites, and applications developed by Bridget Sarah and hosted on our servers. It defines our security practices and limits our liability regarding third-party software and services.

3. Security Responsibilities

• Development Security: We follow industry best practices in secure coding, including data encryption, secure authentication methods, and regular security audits.
• Server Security: Our team ensures that the hosting environment is regularly updated and monitored for vulnerabilities.
• Data Protection: We prioritize customer data security and compliance with relevant regulations such as GDPR and data privacy laws.

4. Third-Party Software Disclaimer
Bridget Sarah does not take responsibility for the security, maintenance, or functionality of any third-party software, plugins, libraries, or external services integrated into a client’s website or application. This includes but is not limited to:

• WordPress plugins and themes
• Third-party APIs and integrations
• Payment gateways
• External hosting providers
• Software licensed or provided by other vendors

Clients are responsible for ensuring that all third-party software remains up-to-date and secure. Any issues arising from third-party software must be directed to the respective vendor’s support team.

5. Server Management Policy

• Hosting Responsibility: Bridget Sarah provides server infrastructure and hosting as part of its services but does not offer direct technical support for third-party server-related issues.
• Security Updates & Maintenance: While we implement security patches and perform regular server maintenance, we are not liable for breaches or vulnerabilities caused by external hosting providers, third-party software, or client-side misconfigurations.
• Client Responsibility: Clients are responsible for ensuring their accounts, passwords, and access credentials remain secure. Any security issues related to client-side management or misconfigured settings are outside of our liability.
• Daily Backups: Servers are backed up for free on a daily basis to ensure data security and recovery in case of an emergency.
• Malware and Infected Websites: If a client’s website is compromised due to installing a plugin containing malware, they will be required to either rebuild their website themselves or pay a £150 fee for Bridget Sarah to rebuild it.

6. Incident Response

• If a security breach is detected, we will take immediate steps to mitigate the impact and inform affected clients.
• If a breach occurs due to third-party software or client mismanagement, Bridget Sarah will provide recommendations but is not responsible for fixing the issue.

7. Policy Updates
This security policy is subject to change based on evolving threats and industry best practices. Clients will be notified of significant updates.

By using our services, clients acknowledge and accept this security policy and its outlined responsibilities.

At Bridget Sarah we are committed to providing efficient and streamlined support for our clients. To ensure a smooth workflow and prompt responses, we have established the following communication policy:

1. Approved Communication Channels

We only provide support and respond to inquiries through the following channels:

Email: hello@bridgetsarah.com

Support Tickets: Available through our client portal at https://portal.bridgetsarah.com

This approach allows us to track all conversations effectively, ensuring no issue is overlooked.

2. Response Time

Our support team operates [08 am – 1 pm], and we aim to respond to all emails and support tickets within 8 hours on business days.

Urgent issues related to service downtime will be prioritized.

3. No Phone or Instant Messaging Support

To maintain efficiency and ensure all client requests are properly documented, we do not offer support via phone calls, WhatsApp, or other instant messaging platforms. This policy helps us:

• Provide consistent and clear communication.
• Keep detailed records of all support requests.
• Maintain focus on delivering high-quality service.

4. Best Practices for Effective Communication

To help us assist you faster, please include the following details in your email or support ticket:

• A clear subject line summarizing your request.
• A detailed description of the issue or inquiry.
• Relevant screenshots, order numbers, or links if applicable.

5. Emergency Situations

For critical issues (such as website downtime or major service disruptions), please submit a high-priority support ticket, and our team will respond as quickly as possible.

By following this policy, we ensure that every client receives professional and timely support. If you have any questions, please don’t hesitate to reach out via our approved channels.

1. Services Provided

Bridget Sarah offers professional services including but not limited to:

• Web Design & Development
• Mobile Application Development
• Website Hosting
• Bespoke Software Development

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2. Payments & Invoicing

• All invoices must be paid within the agreed timeframe stated on the invoice.
• Late or non-payment may result in the suspension of services, including website hosting accounts.
• Custom development projects require an initial deposit before work commences.
• No refunds are offered for any services rendered.

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3. Hosting & Account Suspension

• Website hosting is provided on a subscription basis.
• If invoices remain unpaid beyond the due date, hosting accounts will be suspended until payment is received.
• Bridget Sarah is not responsible for any loss of data due to suspension or termination resulting from non-payment.

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4. Project Timelines & Revisions

• Estimated project timelines are provided at the start of each project but may be subject to change.
• Revisions are limited to the scope agreed upon in the project proposal.
• Additional revisions or changes outside the initial scope may incur extra charges.

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5. Intellectual Property & Ownership

• Upon full payment, clients retain ownership of the final deliverables (website, app, or software).
• Bridget Sarah retains the right to showcase completed work in portfolios and marketing materials.
• Any third-party software, plugins, or integrations used remain subject to their respective licensing agreements.

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6. Liability & Warranties

• Bridget Sarah provides services “as is” without warranties of any kind.
• We are not liable for any indirect, incidental, or consequential damages arising from service use.
• Security and maintenance are the responsibility of the client unless an ongoing service agreement is in place.

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7. Complaints & Dispute Resolution

• Any complaints must be submitted via email to hello@bridgetsarah.com.
• We will endeavour to resolve issues amicably within a reasonable timeframe.

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8. Amendments to Terms

• Bridget Sarah reserves the right to update these terms at any time.
• Continued use of our services constitutes acceptance of any revised terms.

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For any questions regarding these Terms of Service, please contact us at hello@bridgetsarah.com.