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Communication Policy

Last Updated 01/01.2025

At Bridget Sarah we are committed to providing efficient and streamlined support for our clients. To ensure a smooth workflow and prompt responses, we have established the following communication policy:

1. Approved Communication Channels

We only provide support and respond to inquiries through the following channels:

Email: hello@bridgetsarah.com

Support Tickets: Available through our client portal at https://portal.bridgetsarah.com

This approach allows us to track all conversations effectively, ensuring no issue is overlooked.

2. Response Time

Our support team operates [08 am – 1 pm], and we aim to respond to all emails and support tickets within 8 hours on business days.

Urgent issues related to service downtime will be prioritized.

3. No Phone or Instant Messaging Support

To maintain efficiency and ensure all client requests are properly documented, we do not offer support via phone calls, WhatsApp, or other instant messaging platforms. This policy helps us:

  • Provide consistent and clear communication.
  • Keep detailed records of all support requests.
  • Maintain focus on delivering high-quality service.

4. Best Practices for Effective Communication

To help us assist you faster, please include the following details in your email or support ticket:

  • A clear subject line summarizing your request.
  • A detailed description of the issue or inquiry.
  • Relevant screenshots, order numbers, or links if applicable.

5. Emergency Situations

For critical issues (such as website downtime or major service disruptions), please submit a high-priority support ticket, and our team will respond as quickly as possible.

By following this policy, we ensure that every client receives professional and timely support. If you have any questions, please don’t hesitate to reach out via our approved channels.